Request a purchase review
Cancelling renewal and requesting a refund are separate actions. Cancellation preserves the confirmed paid period; it does not automatically return money. Refund eligibility and any applicable consumer rights depend on the purchase conditions and applicable rules. This guide does not promise a blanket money-back guarantee or a particular processing time.
- Contact support using the email associated with the purchase.
- Identify the strategy or All Inclusive purchase, payment reference, date and amount.
- Describe the reason for the request and any access or technical problem. Include redacted evidence where helpful.
- Wait for a specific response. A support request is not itself a confirmed refund or cancellation.
What a refund or dispute can change
When a payment is refunded or disputed, the associated paid access may need review or revocation. Paid package downloads can be disabled and the native licence can be updated to match the confirmed entitlement. A saved installer is not proof of a continuing paid licence.
A refund concerning an unrelated paid subscription does not itself remove a separately issued permanent free licence. If you have both individual and All Inclusive access, identify which paid entitlement is affected so that support can review the correct record.
Your trading account remains your responsibility
A billing action is not an order-management action. It does not promise an immediate stop of an already running native strategy or automatic closure of positions. Before changing access, review your actual orders and positions in NinjaTrader and follow the product's operating instructions.