1. Operator and scope
AlgoTrader LLC is responsible for the information it processes through its own website, account, subscription, download and support services. The contact details appear below. This policy describes the current strategy-software product; it does not describe a customer trade-copying or broker-account monitoring service.
NinjaTrader, Stripe, your broker and other providers have their own notices for their own processing. An AlgoTrader sign-in does not merge your native identity into an AlgoTrader account. Where different entities perform different functions, responsibility depends on the actual processing and agreement rather than a blanket label.
2. Information involved
The exact information depends on the feature. Hosted checkout handles card-entry information; AlgoTrader's subscription adapter records references and payment state rather than receiving complete card numbers or card security codes. Do not send payment secrets or native passwords to support.
Published strategy performance comes from our supplied evaluation data. It is not an automatic collection of your trading account, positions, fills, balance or native parameter settings. If you voluntarily send a relevant native log or screenshot for support, it may contain such information; redact unnecessary details first.
| Category | Examples | Purpose |
|---|---|---|
| Account and authentication | Email, name if supplied, user/session identifiers, verification state and security events | Sign-in, account security and ownership checks |
| Licensing and downloads | Matching NinjaTrader email, product/licence references, offer type, trial state, expiry, entitlement checks and package version | Issue and verify native product access and provide entitled downloads |
| Subscription and transaction records | Individual or library subscription, checkout/customer/invoice references, price, currency, paid period, renewal, cancellation, refund or dispute state | Reconcile payment and access, respond to billing questions and keep required records |
| Website and device activity | IP address, requested resource, browser/device details, time and error/security events | Deliver and secure the website and diagnose faults |
| Support | Messages, correspondence, and reports or redacted logs you choose to send | Investigate the request, verify ownership and retain relevant support history |
| Browser preferences | Theme, interface settings and browser privacy preference | Remember supported settings in the browser |
3. Sources and purposes
Information may come from you, your browser and requests, the account service, the payment provider and native product-licensing verification. It is used to deliver the offer you request, confirm identity and access, reconcile billing, prevent misuse, answer support and satisfy applicable recordkeeping obligations.
The web support report runs selected checks when requested and is not automatically sent to support. Copying or downloading it is separate from sending it. It does not inspect broker accounts or certify a native order, payment or licence check.
4. Processing grounds where required
Where data-protection law requires a legal basis, necessary account, access and purchase processing is based on entering or performing the requested contract; appropriate security, abuse prevention and service troubleshooting may rely on legitimate interests assessed against individual rights; required accounting or legal records rely on legal obligations. Optional processing that requires consent must obtain it separately and permit withdrawal.
This is not a blanket consent to every possible use. A licence-verification requirement and an optional marketing permission are different matters. We do not condition ordinary software access on permission to use data for unrelated advertising.
5. Recipients
NinjaTrader's licensing service receives the native email and relevant product/licence information needed for the requested activation or check. Stripe receives checkout and recurring-payment information and returns transaction state needed to reconcile access. Hosting, database, email-delivery, security and support providers process the information necessary for their function under the applicable arrangements.
Information may also be disclosed when legally required, to address fraud or a legal claim, or in a business transfer with appropriate safeguards. Licensing disclosure is service delivery, not a permission for a trading provider to manage your account. Provider-specific privacy notices remain relevant to their processing.
6. Cookies, browser storage and advertising
Necessary session and security cookies support sign-in and access checks. Browser storage can retain theme and interface settings. The privacy control stores a first-party preference for this browser; it does not block necessary authentication or stop licensing and payment records from being processed for their stated purposes.
Advertising trackers and session-replay recording are not configured in the current customer app. The existing opt-out and Global Privacy Control display record the browser preference; they do not imply advertising sharing is occurring. A future optional tool requires an accurate notice and working consent or opt-out enforcement before it is introduced. Our browser control does not change a third-party site's settings.
7. Retention and security
Account records are retained for account operation and support; transaction, entitlement and cancellation records for access reconciliation, disputes and applicable accounting/legal duties; security and error records for a proportionate investigation period. Records no longer needed for an identified purpose should be deleted or anonymized, subject to lawful retention and backup handling.
Different records do not all have the same lifetime. An expiring login cookie is not a statement of the retention period for payment or licence records. This draft does not invent a universal deletion deadline; the operational retention schedule and provider/backup arrangements must be finalized before publication of the effective policy.
We use measures intended to restrict access and protect records, but no system guarantees absolute security. Avoid sharing credentials and unnecessary sensitive information. Account deletion does not immediately erase a provider's independent records or a record that must lawfully be retained.
8. International processing
Our organization and service providers can process data in countries different from your own, including the United States. Where an applicable transfer rule requires a safeguard, the effective arrangements must provide it and identify how to obtain relevant information. This draft does not claim a certification, specific transfer agreement or storage location that has not been confirmed.
Ask support about the countries, recipients and applicable safeguards for the released service. Final provider arrangements and any required representative or privacy contact must be identified for the markets served.
9. Rights and requests
Depending on applicable law, you may request information, access, correction, deletion, restriction or portability, object to relevant processing, withdraw consent for consent-based processing, and complain to the competent data-protection authority. These rights have applicable conditions and exceptions. Withdrawing optional consent does not retrospectively invalidate lawful processing.
Send requests to help@algotrader.ninja. We may verify identity using proportionate information and respond within the applicable legal requirements. You will not be penalized for exercising a protected right. Payment, security, legal-claim or entitlement records may need lawful retention; we will explain a relevant limitation.
Licence transfer, subscription cancellation and a privacy deletion request are different processes. Tell us if you also want renewal stopped, and use the cancellation controls where possible so a privacy request is not mistaken for an unconfirmed billing change.
10. Automated checks and human review
Automated checks compare account, payment, expiry and native licence information to decide whether the requested access can be confirmed. The app does not use your trading profile to give a personalized investment recommendation through this rental flow. If an access check appears incorrect, ask support to review the relevant records.
This draft does not make a blanket legal conclusion about whether a particular access decision falls within an automated-decision rule. Any legally required explanation, safeguard or human review must be supplied for the actual processing.
11. Communications, changes and contact
Service, authentication, billing and security communications support the requested product. Any marketing communications must provide the applicable choice to stop them. Cancelling optional marketing does not stop essential security or transaction messages.
This service is intended for adults and does not knowingly seek children's account information. Report an inappropriate registration to support. Material privacy changes must be dated and notified appropriately; a new purpose cannot be justified solely by silently changing this draft. Contact AlgoTrader LLC using the address below or help@algotrader.ninja.