1. The offer before you order
Before a paid order, the released offer must clearly identify the product or library scope, price, currency, billing interval, renewal, cancellation method and relevant access requirements. Review those details and the applicable terms before expressly authorizing the recurring payment. A public draft, Help article or unavailable checkout button is not a completed purchase.
The current prepared flow uses monthly US-dollar subscriptions and hosted Stripe card checkout. No price is set by this document, and All Inclusive has no default amount. Annual plans, coupons, alternative currencies and payment methods are not part of the current flow. Review the actual checkout total and tax information; a base price is not a declaration of tax treatment or card-issuer conversion fees.
2. Free access and trials
A strategy may have no free offer, a one-time trial with the displayed duration, or permanent free access. New trial offers are normally 15 or 30 days; an older product may display another period. The product's actual offer controls.
The native product trial begins on first use in NinjaTrader, not merely on a website click or installer download. It is one-time per native product. Reinstalling or updating does not reset it. Permanent free access has no scheduled expiry and still requires the correct native licence.
A standalone free-access or trial action does not require paid checkout, authorize recurring charges or automatically convert into a subscription. You must explicitly choose and authorize a paid offer to continue with paid access after the trial.
3. Individual subscriptions and All Inclusive
Each individual subscription covers one strategy and its available updates while access is current. All Inclusive covers every current and future released AlgoTrader NinjaTrader strategy and its available updates while library access is current, without a strategy-count limit, for the verified native identity.
All Inclusive does not automatically cancel, replace, prorate or credit existing individual subscriptions. Review each renewal separately. A covered product is activated through Use All Inclusive; product-specific native confirmation is still required. An unreleased product does not become immediately downloadable merely because the library scope includes future strategies.
4. Payment, activation and delivery
Complete only the intended hosted checkout and keep its reference. The service verifies a qualifying payment and current paid period, then confirms the required product licence. A return URL, pending card authorization or web success screen is not the final proof of native access.
A first trial installer can be available for the native trial flow before its start is confirmed. Subsequent paid or newer entitled downloads depend on the applicable current access. If a successful payment has not produced access, check status and contact support rather than buying again. Any failure to deliver the purchased service must be handled under the accepted purchase terms and applicable remedies.
5. Renewal and changes
An expressly authorized paid subscription renews at its agreed interval until renewal is cancelled or the subscription otherwise ends. An individual strategy and an All Inclusive purchase have separate renewal records. Free access does not create a renewal charge.
A new catalogue price does not by itself alter your confirmed paid period. Any change to existing recurring terms requires the applicable advance notice and, where required, consent or an opportunity to cancel. We do not reserve an unrestricted right to retroactively narrow already agreed access. No customer pause, freeze, automatic upgrade credit or downgrade-proration service is currently promised.
6. Cancel or resume renewal
Cancellation stops future renewals and keeps the confirmed access already paid for until its end. It does not automatically refund a payment. Uninstalling, disabling the strategy, signing out, stopping a browser session or requesting deletion does not substitute for cancellation. If the online control fails or is unavailable, contact support promptly with the purchase reference; we will review the cancellation request under the applicable agreement and legal requirements.
A cancellation is not an instruction to your broker. Review and manage native orders and positions separately.
- For an individual subscription, open that strategy's licence page and choose Cancel renewal.
- For All Inclusive, open the library card on Pricing and choose Cancel renewal.
- Wait for confirmation and check the displayed cancellation and paid-through date. Review other subscriptions separately.
- If Resume renewal is available before the scheduled end, use it and confirm the resulting state. A subscription that has ended requires a new purchase at the then-disclosed terms.
7. Failed payments and access expiry
A failed renewal does not grant a new paid period. Paid-through and native licence evidence determine the confirmed access. A temporary status-check failure alone is not proof that a previously paid period has expired. No fixed payment-retry schedule or offline grace period is promised here.
After paid access ends, continued use of paid strategies and new updates requires a current licence. A saved installer does not extend entitlement. A separate permanent free product licence is independent of unrelated paid billing. The current app has no card-editing, invoice-history or customer billing-portal screen; contact support for the available secure process.
8. Refunds and purchase remedies
Cancel renewal and a refund request are different actions. To request a purchase review, contact help@algotrader.ninja with the purchasing email, product or library name, payment reference, date, amount and reason. A support request is not itself a confirmed refund.
This draft does not establish a discretionary money-back period, a blanket no-refund policy or a refund processing deadline. Any voluntary guarantee must be disclosed for the released offer. Rights concerning unauthorized payments, non-delivery, defective digital products and other mandatory consumer remedies remain unaffected. Trading losses are not by themselves a promised subscription refund or trading-loss reimbursement.
A verified refund or dispute can affect the associated paid entitlement and native licence. This does not mean an immediate safe stop or position closure in a running native instance. Do not assume the status of an unrelated free licence or separate paid purchase changes automatically.
9. Statutory withdrawal and digital delivery
Where applicable law gives a cooling-off or withdrawal right, it is separate from the voluntary strategy trial and ordinary renewal cancellation. We must provide the required pre-contract information, method and confirmation for exercising it. If a lawful exception requires prior express consent to immediate digital delivery and acknowledgment of a loss of withdrawal rights, those steps must be obtained and recorded through an appropriate release flow.
These conditions do not treat downloading a file, receiving a sign-in code, an inactive checkbox, the trial period or general acceptance of this draft as an automatic waiver. The required process depends on the product classification and the customer's applicable law. A final jurisdiction-specific notice and any withdrawal form must accompany the released offer where required.
10. Billing contact and records
Keep the checkout confirmation and any billing email supplied. Request billing records or a secure payment-detail change from support using the purchasing email and reference. Never send a full card number or security code. Our legal contact is AlgoTrader LLC at the address below and help@algotrader.ninja.